How do I get my Navient loans forgiven? The Public Service Loan Forgiveness (PSLF) Program forgives the remaining balance on your Direct Loans after you have made 120 (10 years) qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. Is Navient forgiving all student loans? What is Navient now called? How do I reach Navient? Navient customer service number hours Navient student loan Navient student loan forgiveness